SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect product !! the highest quality, unbeatable price and fastest delivery.I am always very satisfied, I highly recommend
Na descriçao diz que o controlador e 12/24v , mas na realidade traz um so de 12 v
Товар получил. Всё работает. Качество чехла правда желает лучшего: начал расходится шов после того, как раз 10 достал-вытащил панельки из него. При коннекте с аккумулятором перепутал полярность. Контроллер задымело при этом.... На удивление после этого все работает. Но...производитель мог бы придумать какую защиту от дурака в для подобных случаев... ( К продавцу никаких претензий. Товар доставлен очень быстро. По Украине в 4 дня вышло вроде.
perfect product !! the highest quality, unbeatable price and fastest delivery ... I recommend to everyone
produkt zgodny z opisem, przesyłka bardzo szybka, po sprawdzeniu w pełni spełnia moje oczekiwania, ładuje nim aktu do pontony jak i w przyczepie kempingowej. Jestem bardzo zadowolony, polecam tego sprzedawcę
muy contento con el proveedor
todo bien, como siempre
It came in two days from Odessa. New mail courier. Packed well. At Sunset Sun 1.2 ampere. The design itself is хлипенькая, the tilt is adjustable in a small range, the controller is deshmansky, but what you wanted for that money.
Хорошая панель. Покупал для автомобильного холодильника. Со своей целью справилась. Днем холодильник работал от панели, а ночью от аккумулятора
Heavier than thought.
Продавец бытрый, со склада в Одессе пришло на третий день. Все работает, автохолодильник 48w без проблем плюс включенные габариты. Тест проводил во Львове с 9:00 по 14:00. С утра была лёгкая облачность но батарея справилась.
Everything is fine! Works, fast delivery!
Super, delivery 2 days by new mail. The store is sociable and understanding.
My installation: the panels connected to a motorcycle battery of 10AH. This allows sufficient autonomy in the afternoon to recharge two smartphones (indirectly connected by a powerbank so as to have a constant current) and use a laptop consuming 35W on a 150W Voltage converter all afternoon without the battery weakening a hair. In the shade, with a veiled sky, it is necessary to count a production of 0.2A. In full sun we get at least between 1.5A and more than 2.5A when they are correctly oriented compared to the Sun (do not hesitate to put them on wedges to vary the angle by folding the feet). These are my first signs. There is cheaper but I'm not sure they are as practical and/or produce as well for my need. The reception for France was ultra fast.
Has purchased in Ukraine delivery a new mail address toweek all whole works thanks.
Очень быстрая доставка. Из Москвы до Иркутска доставили за 8,5 суток., получил на почте. Упаковано очень хорошо, пришла целая, комплектность соответствует описанию. Пока не успел проверить. Но судя по отзывам думаю проблем не будет. Продавец оперативно отвечал на мои вопросы, за что отдельное спасибо. Всем рекомендую.
Goods oh .. Very good, came quickly. In nature things Ohu .... Very, very much. Got and on the next day tried.