SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
СДЭК Доставка 2 дня в Беларусь
It’s really powerful. It’s exactly as described. Super communication. Quick shipping.
Нормальная панелька.К сожалению,в моём краю солнце трудно поймать в этот период.Сегодня небольшой просвет был-на балконе удалось 0,3А снять через адаптер комплектный на 5В через помидоры и стекло балкона))) .Не вздумайте смотреть на якобы 10-20 ваттки складного типа-часто вообще бодяга попадается с диким падением напряжения при токе выше 0,1А.....Покупал с купоном магазина+купоном али+кэшбеком 10%..Кому про кэшбек интересно-смотрите правила использования по ссылке(из ссылки уберите знаки равенства,без них ссылку тут не пропускают к публикации)https:=//clck.=ru/Pjiw3 Там вроде с августа новые правила-за регистрацию и первую покупку от 800р-старт 200р кэшбеком отваливают))) Ещё-Если вы только смотрите,но ещё на али не покупали - можете получить кучку купонов за первую регистрацию.Смотрите фото или ловите код INKSTEZG можно и ссылкой,но опять же-уберите из неё знаки равенства https:=//a.aliexpress.=com/_eOYsFH
U=21V, I=1.05 A. Полностью соответствует описанию Товар и продавца рекомедую.
31.08.2020года Получил Все Ок. Спасибо АЛИ!
Panel supplies about 10W of power under spring sun in central Australia. Max 21.5 V, short circuit current 520 mA. Power of unit exaggerated.
Доставка около 5 дней ! Упаковано в коробку,как пицца .Дополнительной защитной плёнки на панели нет.Возможно,она и не нужна.Получил всё в отличном состоянии.Панель работает.Пока использовал только по USB.Максимум,что удалось получить в квартире--250--330 мА,в основном 130 мА. Обязательно проверю на улице.Сама панель очень понравилась.Заказал ещё одну у этого продавца .
Панель рабочая. Телефон заряжает.
ок
it seems to work perfectly. gives 12 to 8 volts in sunset ant 18 in full day light.
Пришла во время посылка,всё целое,комплект полный!работает!заряд телефона идёт хорошо!рекомендую!5балов!
Работает, на солнце телефон самсунг s8 plus заряжает полностью за пол дня.
Tudo funcionando, gostei muito do produto, ele só não veio com moldura em alumínio, que achei que estava inclusa. Muito bem embalado, seguro. testei o celular e, carrega muito bem. Depois vou verificar com multímetro. Mas estou muito contente com ítem.
Nice and sturdy panel. No USB-connector on the back and topped 12V output like most others in this price-range. Lays on the roof of my shed, charging an old car battery used for garden lighting.
Mesmo estando no Brasil demorou muito para ser entregue e o número de rastreio que constava no site estava errado. Achei que não ia chegar, ao falar com vendedor ele me passou outro número de rastreio mais o produto chegou depois do prazo final de disputa.
ok