SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка очень быстро. Оплатил 24.08.20, 28 СДЭК уже должен был доставить (в итоге доставили 31.08.20). Коробка в пути немного потрепалась, товар не пострадал. Внутри на панелях незначительные потёртости, на функциональность не влияет. Попробовал в работе, при сплошной облачности выдал 13,7В, при подключении к аккумулятору, показал ток заряда 1,6 А (реально, я думаю около 1,5А). В солнечную погоду соответственно будет побольше. Товар и продавца рекомендую!
Funcționează foarte bine! Când e senin poate alimenta două laptopuri (cu invertor de 1000w), o ladă frigorifica (35w) și încarcă două telefoane simultan. Am folosit o baterie auto (55Ah), tampon pentru perioadele înnorat.
Упаковано хорошо. Доставка быстро. Панель работает. Есть вопросы по логотипы работы контроллера, но к сожалению продавец не общителен. Будем разбираться. Спасибо.
Excellent and fast shipping !
Very fast delivery. Quality is decent. You can take it.
Everything is ok. Solar panel is working correctly. Charging car battery and also can works without battery but only for USB charging.
The thing is good. But the controller caught defective (did not work USB and a little choked when connected). The store resisted for a very long time (maximum period of dispute with extensions) I did not want to return money to the cost (he has the same in the store) of the controller, what would order a new controller in his own store at his price. Ali got on my side only after contacting support. Returned the cost of the controller to purchase it from the same seller.
Super fast delivery!
Delivery to Odessa in 2 days
Received the panels after a week of purchase on AliExpress website. The size is excellent to put in the car, because it is not off. Use is only when the car is not moving and in dry. It sends direct charge for equipment, even without battery, but loses power. With the battery the equipment is in full power. Am satisfied.
Delivery at the top, remains to try the solar panel
Very quickly came to нижнеавртовска, everything as in the description, a little damaged was a box. Pre-checked the charging voltage reaches up to 14 volts. As long as happy!
Why the panel more than 8 amps-100W does not output, or in China the sun is twice brighter?!?!
Well accepted. Thank you very much.