SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Коробка вся поямятая, как из мусора
соответствует описанию.но продавцу вопросов лучше не задавать - корректного и верного ответа от него не добьётесь.
За такие деньги просто сказка, доставка 3 дня с российского склада, есть функция бриз, то сильнее дует, то потише, крутится во все стороны, три скорости и выглядит добротно! Единственный минус, отсутствие русской инструкции... Кнопочек много, жмёшь по интуиции.. Но это ладно, а вообщем, - супер! Очень доволен.
всё отлично всё соответствует описанию
Все гуд..крутится..пульт робит
Nice and easy to use
Product conforms to its description. Received quickly, ordered on July 30, received on August 4. Very satisfied.
All right except the packing something wrong and because of that a nut was lost in transport.
Вентилятор работает, неплохой, трёхскоростной, есть пульт д/у, таймер, поворот башки, функция бриз, все надписи на китайском языке включая пульт, разобраться труда не составит, вилка нерусская, зато в комплекте переходник, упаковка пришла как из задницы, вся мятая, защитная решетка вентилятора гнутая, инструкция китайская рваная, очень неприятно с условием того что доставка из России, за это минус продавцу.
Came a lot crumpled but quickly
Всё дошло, всё работает. Вентилятор сделан крепко, особенно понравилось в мелочах. Например, две решетки скрепляются стяжкой и поэтому не дребезжат. Инструкция конечно по китайски, но в целом все понятно.
Good quality fan. Brought to the door. Seller recommend.
The fan is working. Noisy, even at 1 speed would like a little quieter and slower speed for night blowing .. It does not blow much at the maximum. The remote switches confidently. Automatically only horizontally adjustable. The fan itself is made not very neat, but the plastic sturdy will not dissolve in a couple of years. In the description of the blades, plastic in fact sent blades made of alloy inintuitive metal that are twisted. Because of this there is an imbalance and light fan vibration. Summarize everything-to buy I recommend.
Noisy enough for the bedroom, even in the slowest sleep mode will be heavy, if only under the "shaft" is done sufficiently good, vertically adjustable by hand, horizontally by the engine, switches off and switches on horizontally by the remote. Several speeds, adjustment from the remote, about four, may be wrong, not yet attached, but tested the performance, small, medium, large and hybrid with full shutdown for 1-2 seconds and again in a circle. All of these are, and all of these are are, of this, and are are, of the, of all, of all, of all, of all, of all, of all, of all, of all, of all, of all, of all, of all, of all, of all, and of all, of all, of all, of all, of these are are, and are are, and are all all all, of all, of these are,, With the remote and with the control panel all modes are turned on, checked. I don't know how long it will serve, time will show. The store has inserted an adapter to connect to our network. In the box everything was hanging, but it came without damage, although the foam, as for me, was little, perhaps the product.