SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
conforme a la description manuel très petit je ne possède pas encore les panneaux donc pas encore essayé
Funciona bien lo que me falta es un panel más potente el lío se queda corto
funktioniert wie es soll
Thank you so much. I recommend.
excellent! buying to replace the one that i broke and damage the LCD screen. Reliable and fast store!!!
Все работает! Спасибо.
produto muito bom..só q demorou muito à chegar 4 meses
Контроллер пришёл внешне целый.Проверю,дополню отзыв.Беру второй,первым довольна.Спасибо продавцу.
Everything is slow postage with Ali Express. Won't be purchasing anything anymore on this platform. Will be buying lo al from now on.
Reçu très rapidement, mais pas encore essayé, très bien emballé bravo.
In the Dnepr new mail in 29 days, I think very quickly. Plastic in the form of quality. The sticker with the inscription is slightly crooked. Yusb port is also not even. I did not try the work. Packed qualitatively, everything is whole. Instruction on English and Chinese is.
Corresponds to the description. I haven't checked yet. In appearance, everything is normal. Advise. I took it as an additional one for 30A.
Very good quality, it feels heavy, good materials, excelent performance.
Thank you, all got, soon the solar panel will arrive, my dream friends came true, now will power the router 12 volts in nature and please 4G internet at a high speed
Goods (ciferблат) pozorapan. 11 days, Tyumen region Upset. I did not check the work. I'll add later as in work
Super Mega Toy! The output characteristics do not relate to the readings on the display! It's just not regulated at all! Charge voltage 14,4, cut-off 10,7, on the load the same as on the battery-everything! For 500 rubles. It's not supposed to be anymore. Because charging current can be any and also not adjustable, be careful when choosing a bundle of ACB + solar panels ..
Looks good shipping expresowa not yet proven if it works
Order from China delivered to Moscow in 19 days. Very quickly, especially if you take into account that the inverter from a warehouse in Russia, which I ordered much earlier has not yet received. It looks good. I haven't checked at work yet. Happy with the purchase.