SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CamperVans.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
доставка в срок, работает, вода кипит молниеносно, быстрее, чем в электро чайнике упаковано четенько
На фоне электрической со спиралью , это как спорткар на фоне копейки, жарит как черт и равномерней , чем электрическая.
Fast shipping, item as described, highly recommended.
Пришло в целостности , упаковано всё Отлично сам аппарат очень понравился , маленький минус долгая доставка , но это не смертельно !!
получила очень быстро.
Great communication with store, very friendly! I will definitely buy again from that store. Strongly recommended! Also I am very satisfied with the Xiaomi Mijia Induction Cooker. Heats up fast and I love the design.
Very fast delivery. Great store!
Delivered to the door by sdecom. To turn on/off the tile you need to press and hold the button, Long could not understand.
Not tracked, but it came, everything works without complaints. Adapter for our outlet and souvenir included. Thank you.
Everything is fine, the tile is very good, better than many other induction tiles, I have three of them, this is the best, I cook on it every day
It is a pity, but the parcel was lost by the Postal Service. The store is attentive, has always been in touch and without any reservations approved a refund. Also offered coupons for the following purchases.
Delivery is a little long. For four days in a row, sdek called and paril's brain couldn't get an order. In general, packed well. I haven't checked the case yet.
I really needed a stove... Patiently waited two months, the track was not tracked, but the store was in touch, calmed... I did not get anything) the money was returned on the dispute. The seller offered to order again at a discount. I'll risk it.
It's the longest delivery I 've ever had. And so an excellent stove is fried steaming heats. Everything is fine
Powerful, safe, easy to use, quiet, easy to clean. The parcel was well packed. The plug is Chinese, but in the kit there is an adapter. Great stuff.
Tile super. It is only good to choose dishes for cooking. Some rings.
Came to perm a month later. No offense! It's fine!